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returns information

eflooring operates a no quibble returns policy. We will accept all returns of whole orders in good condition, unopened, and in their original packaging, providing that we have been informed of your intent to cancel and return within 7 working days starting from the day of delivery in writing. Please note that all customers have a duty of care to look after the products they order during this cancellation period.

eflooring are happy to accept part order returns of any stocked product and issue a refund. Please note that it is advisable to retain one or two packs should you need to carry out a repair and the product has been discontinued. We can only accept returned product that is unopened and in it's original packaging and within 14 days of delivery.

Once we have your notice to cancel, we can send you the address of where to return your order. Once your returns are received and checked we will issue your refund. Usually within 5 working days.

Please note:

All returns are at the customers expense and are subject to a 50% restocking charge. An additional handling charge of £100.00 per pallet will be deducted to cover administration.